[Dell Customer Call transcript]
Tech:
Dell hardware warranty Support my name is [deleted], How can I help you.

Caller:
Oh, My Mom got one- Hello?

Tech:
Can you hear me?

Caller:
Yeah, I'm having a problem- how about now, I got [??] on can you hear me now?

Tech:
Um, I can hear you, you're breaking up a little bit, but...

Caller:
(Oh great), Alright. Well what I got is my mom's laptop here and it won't turn off.

pause

Tech:
It won't turn off?

Caller:
NO.

Tech:
Okay.

Caller:
Since [??] windows is [??] down.
Can NOT turn it off, tried turning off the power and everything, it won't turn off.

Tech:
Alright, can I get the, uh, service tag then.

Caller:
frustrated
Jesus Christ, I just gave it to you people!
angry sigh
Alright, express service code is: [deleted] four-one-nine.
You got it?

Tech:
I couldn't hear you very well, you were yelling very loud, uh, [deleted] four-one-nine? Is that right?

Caller:
losing patience
Yeah it's close enough all I need to know is how do you turn this god damn thing off?
You-- Your automated crap SUCKS. Alright? And I think YOU suck, alright?
screaming
JESUS CHRIST how do you turn this fucking thing off!?
You understand that?

Tech:
Alright, well I will just need to actually, uh, see what system you have here, so- I'm showing that you- Can I get the name on the account?

Caller:
It's [deleted]

Tech:
Alright, and the phone number that purchased it?

Caller:
screaming
Why do you need all this all I need to know is how do you turn the thing off?

Tech:
I need to verify the owner of the system, Sir.

Caller:
(oh Jesus Christ) The number is [deleted]-seven-two.

Tech:
(Alright) And, can I get your name?

Caller:
My name is [deleted].

Tech:
And your last name?

Caller:
I'm here son [deleted], god damn you!
Fucking god damn pig, well I swear to God.

[continued in next post]