My mother wants a specific book for Christmas. It's about local history, so not mass-produced and not on Amazon or any online retailer for that matter. OK. Find the publisher. It's in Quebec and that's really far away from HERE. Weird but whatever. Can you order online? NO. You can e-mail them through a form, though. OK. I e-mail them and expect to get a form I can print out and remit with payment. Weeks pass. Nothing. Today I get the book itself in the mail. I never paid them.

This business model terrifies and confuses me...